Built to be ‘business user’ friendly, allowing the operation to control omni-channel customer orchestration.
ElasticCX CCaaS provides organisations of any size with access to next generation contact centre capabilities. Designed to remove the barriers typically associated with rapidly deploying contact centre technology, at any scale.
ElasticCX CCaaS, designed to deliver world class business and customer friendly CX features, driving efficiency, lower cost and reliability.
As a trusted partner for many UK leading brands, we have been innovating and delivering world class Contact Centres for over 20 years.
Our consultants and developers are experts in Cloud Contact Centres, so you don’t have to be. We will ensure you meet your desired business outcomes.
The right CCaaS has the potential to transform the way you do business.
Improve customer and staff experiences. Deliver exceptional customer and agent engagement, improving FCR (First Contact resolution) and CSAT (Customer Satisfaction) scores.
Encourage innovation through a feature-rich, no code solution which can be controlled by the business. Go beyond normal and get creative with our API first plug and play approach.
Generate savings and free your teams to think strategically and solve business challenges. Reduce investments in data centres, infrastructure and internal support overheads.
ECX Voice democratises features that were previously only available in large contact centres (at significant cost) and allows access to businesses of any size. Built-in dialling, in-queue call-back and customer surveys are included as standard.
Give your employees the flexibility to work from anywhere, whilst providing your customers with an unparalleled service experience.
ECX Omni provides the ability to rapidly create a cloud-based omnichannel contact centre. Empower agents, improve CX.
Go beyond inbound call management and integrate contact management across multiple digital channels, such as email, web chat, and SMS.
Includes all ECX Voice package features.
ECX Max providing advanced capabilities including social channels and Artificial Intelligence. Delivering unified, conversational experiences with highly customisable CX insights.
Easily integrate new communication channels into your operation.
Includes all ECX Omni package features.
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ECX UCX is our unified communications collaboration package allowing non contact centre users to collaborate internally, externally and seamlessly with the contact centre.
Package provides: auto attendant, direct inward dial, dial by name, conference bridge, ring all and hunt groups functionality.
The cloud-based Disaster Recovery (DR) solution from IPI offers service continuity in the event of an outage to your legacy contact centre solution – all within timescales that are agreed and tested.
ECX DRaaS offers a voice DR service as standard, providing unrivalled ease of deployment and continuity of service across voice channels should the solution need to be invoked.
© 2024 ElasticCX CCaaS.
