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IPI introduces Service Recovery solution for Contact Centres

22 July 2024 – IPI, the Contact Centre specialist and solutions provider, today announced the launch of ElasticCX Service Recovery, a new cloud-based solution for Contact Centre environments. ElasticCX Service Recovery, is the latest addition to the ElasticCX CCaaS (Contact Centre as a Service) suite of solutions from IPI and provides robust and scalable service recovery. Read more

The Green Insurer selects IPI to deliver omnichannel strategy

7 December 2023 – IPI, the Contact Centre specialist and solutions provider, today announced that it has been selected by The Green Insurer, the recently launched sustainable insurance provider, to deliver its omnichannel strategy. Read more

Hillarys expands partnership with IPI as it transitions from on-premise to cloud

12 September 2023 – IPI, the Contact Centre specialist and solutions provider, today announced that Hillarys, the leading retailer of made-to-measure blinds, curtains, and shutters and part of the global Hunter Douglas group, has selected IPI’s own Contact Centre-as-a-Service (CCaaS) offering, ElasticCX CCaaS. Read more

IPI launches ElasticCX CCaaS, the new Contact Centre as a Service solution

5 December 2022 – IPI, the digital contact centre specialist, today announced the launch of ElasticCX CCaaS (Contact Centre as a Service), a cloud-native solution with a multi-tenant microservices architecture. Read more

Welcoming in a new era at IPI – the launch of ElasticCX CCaaS

IPI ElasticCX CCaaS is a cloud-native solution that provides any size of organisation – from SMEs, right the way up to large enterprises – with access to next generation Contact Centre technologies. Read more